Privacy Policy

1. Overview

SecondDentalOpinion.net ("we," "us," or "our") operates a dental consultation referral service that helps US-based patients obtain free second opinions from licensed dentists in Mexico. This Privacy Policy explains what personal information we collect, why we collect it, and how we handle it.

By using our website or contacting us via WhatsApp, you agree to the practices described in this policy. If you do not agree, please discontinue use of our services.

      Plain-language summary: We collect only the information you voluntarily share with us (such as your dental quote and contact details via WhatsApp). We do not sell your data. We do not use advertising trackers. You can request deletion of your data at any time.
    

2. Information We Collect

Information you provide directly

Name and contact information (phone number via WhatsApp)
US dental quotes, treatment plans, X-rays, or photographs you choose to share
General health context you voluntarily disclose related to a dental inquiry
Location (city/state) to help assess travel logistics

Information collected automatically

IP address and approximate geographic region
Browser type, operating system, and device type
Pages visited, time on site, and referral source (via cookies — see Section 6)

We do not collect Social Security numbers, financial account information, insurance details, or full medical records.

3. How We Use Your Information

To provide our service — reviewing your dental quote and sending you a free second opinion
To communicate with you — responding to inquiries via WhatsApp
To improve our service — analyzing aggregated, anonymized usage patterns
To comply with legal obligations — responding to lawful requests from government authorities

We do not use your information for automated profiling, targeted advertising, or sale to third parties.

4. Health Information & HIPAA Notice

Dental quotes, X-rays, and treatment information you share with us may constitute Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA).

      Important: SecondDentalOpinion.net is a referral and consultation service — we are not a covered entity or business associate under HIPAA as defined by 45 CFR § 160.103. However, we voluntarily follow HIPAA-aligned best practices for handling dental health information.
    

How we protect your health information

Health data is shared only with the reviewing dentist for the purpose of your second opinion
We do not share PHI with insurance companies, employers, or data brokers
WhatsApp communications are end-to-end encrypted
Staff with access to health information receive confidentiality training

You have the right to request that we delete any health information you have shared with us at any time (see Section 12).

5. Data Sharing & Third Parties

We share your information only in the following limited circumstances:

Reviewing dentists — your dental information is shared with the licensed dentist who prepares your second opinion
Service providers — WhatsApp (Meta Platforms) for messaging; standard web hosting providers for the website
Legal compliance — when required by applicable law, court order, or government authority
Business transfers — in the event of a merger or acquisition, your data would transfer subject to the same privacy commitments

We never sell, rent, or lease your personal information to third parties for commercial purposes.

6. Cookies & Tracking

Our website uses the following types of cookies:

Essential cookies — required for basic site functionality (e.g., storing your cookie consent preference). These cannot be disabled.
Analytics cookies — used to understand how visitors interact with the site (page views, time on page). Only activated with your consent.

We do not use advertising cookies, cross-site tracking pixels, or social media tracking scripts.

You can withdraw your cookie consent at any time by clearing your browser's local storage or cookies. Most browsers also allow you to block or delete cookies in their settings.

7. California Residents — CCPA Rights

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you the following rights:

Right to Know

Request details about the personal information we have collected about you in the past 12 months.

Right to Delete

Request deletion of personal information we have collected, subject to certain exceptions.

Right to Correct

Request correction of inaccurate personal information we maintain about you.

Right to Opt Out

Opt out of the sale or sharing of your personal information. We do not sell data, so this right applies by default.

Right to Limit Use

Limit the use of sensitive personal information (including health data) to only what is necessary to provide the service.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, contact us at the address in Section 12. We will respond within 45 days as required by law.

Do Not Sell or Share My Personal Information: We do not sell or share personal information as defined by the CCPA. No opt-out action is necessary.

8. European Residents — GDPR Rights

Although our service is primarily targeted at US-based patients, if you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you are protected by the General Data Protection Regulation (GDPR) and have the following rights:

Right of Access

Obtain a copy of the personal data we hold about you.

Right to Rectification

Have inaccurate data corrected without undue delay.

Right to Erasure

Request deletion of your data ("right to be forgotten").

Right to Restrict Processing

Restrict how we use your data in certain circumstances.

Right to Data Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to processing based on legitimate interests.

Legal basis for processing

Contract performance — to deliver the second opinion service you requested
Legitimate interests — to improve our service and prevent fraud
Consent — for non-essential cookies (you can withdraw at any time)
Legal obligation — when required by applicable law

To exercise your GDPR rights, contact us at the details in Section 12. You also have the right to lodge a complaint with your local data protection authority.

9. Data Retention

We retain your personal information only as long as necessary for the purposes described in this policy:

Inquiry and consultation data — retained for up to 2 years to handle follow-up questions or referrals
Health information (dental quotes, X-rays) — deleted within 12 months of your last interaction, or upon request
Website analytics — aggregated data retained for up to 26 months; individual session data deleted after 14 months

You may request early deletion at any time (see Section 12).

10. Security

We implement reasonable technical and organizational measures to protect your information, including:

HTTPS encryption for all website traffic
End-to-end encrypted WhatsApp messaging
Access controls limiting who can view your information internally
Regular review of our data handling practices

No method of transmission over the internet is 100% secure. If you have reason to believe your information has been compromised, please contact us immediately.

11. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it promptly.

12. Contact Us

For any privacy-related requests, questions, or complaints — including requests to access, correct, or delete your data — please contact us:

SecondDentalOpinion.net

Privacy inquiries: privacy@seconddentalopinion.net

WhatsApp: Message us directly

We will respond to all privacy requests within 30 days. For CCPA requests, we respond within 45 days as required by law.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated via a notice on our website.

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